Frequently Asked Questions

Yes you can pick up yourself or third party but we require an id to pick up, also freight and handling charge will be waived.

Yes, we can ship to third party. Please inform us third party’s name, address, phone/fax number and e-mail address.

Yes, we can hold your merchandise in our warehouse but please inform us when you come back by calling to 1-800-852-snow or e-mail (payment must be made when you purchasing merchandise.)

Please call to 1-800-852-snow or e-mail we can meet your request but we have to add special handling fee.

We use only UPSat this moment.

We ship merchandise within 14 days but if we are unable to make shipment within 14 days, we will contact you and provide delivery idea.

Please call to 1-800-852-snow or e-mail to our associates will contact you and discuss payment terms.

We issue the credit to your same credit card you used when you purchased once we received your returned merchandise witthin 14 days after invoice date.

Payment must be made by credit card when you purchase. We do not accept COD nor check or money order.

We handle any kind of jewelry merchandise. If you are looking for something other than chain and jewelry findings, please call to 1-800-852-snow or e-mail to