FAQs – Page 2 – Snow & Stars

I would like to have more information about merchandise of your products?

Please call to 1-800-852-snow or e-mail to info@snowandstars.com, our professional sales associates will be happy to give you information you need.

I would like to exchange or return merchandise after 10 days of invoice date?

We are sorry to inform you but exchange and/or return merchandise has to be made within 10 days after invoice date.

Merchandise we received is different from my order or quantity short?

Please call or e-mail us within 10 days of receipt of invoice. We will contact and instruct you to how to return or exchange your merchandise.

I can not find merchandise that I would like to order?

Please send image or picture to 18 delaine street, providence, RI 02909 or e-mail to info@snowandstars.com we are happy to try and find merchandise which is the same or close to your favor by using our international network.

Size of merchandise is actual?

We put size next to merchandise. Please refer to it.

Frequently Asked Questions